Customer Support

With You Every Step Of The Way

Schoolbox Support

If you have an issue with the use of your Schoolbox Learning Management System and School Portal, the legendary Schoolbox Support Team is ready to assist. Full of remarkable problem solvers, this team is known for its customer service excellence.

No matter where you are in your Schoolbox journey, feel free to reach out to Support for any concerns and they will get you on the right path in no time.

Our support desk hours are 8:30am to 6:00pm Monday to Friday Melbourne time. Emergency phone support is available for customers 24/7. 

Schoolbox The Educator 2022 Service Provider Awards Thea van Os Graphic 1200x600px

Technical Support

The Support team is available to provide you with answers to your technical questions. Whether it be setting up your SSO (Single Sign On) or getting your timetable to show on your dashboard, their expertise will solve your problem or point you towards the right Schoolbox team.


Need some help with troubleshooting? Log your issue via our ticketing service or calling our Support team. Your issue is sure to be resolved as soon as possible. Troubleshooting is second nature to our Support Team and when you need help, they are here to get you back on track.


Schoolbox is continuously evolving and to get the most out of your instance, you need to ensure you have the latest version of Schoolbox. If you experience issues with upgrading to the latest version, the Support team can help. From answering questions relating to testing your staging server to booking a time for an upgrade, they will be your first point of contact.

Role based user support resources

In Schoolbox Help get access to role based user guides  and user forums to ask questions and share learning. 

Screenshot 2023 05 05 153336

What our schools say

In 2019, St Andrew’s Catholic College embarked on its Schoolbox journey with support from the Professional Services Team to roll out Schoolbox across the entire College from Prep to Year 12. See what the team at St Andrew’s think about The Benefits of a One-Stop Ed-Tech Shop!

Want to hear more from our Schoolbox Schools? Take a look at what some of our schools are saying about their success with Schoolbox!