Schoolbox has been recognised with the Educator Service Provider Award for the fifth year in a row.
Awards matter, but the real story is why schools choose to stay with Schoolbox year after year. With 1 in 3 Schoolbox schools having been with us for more than a decade, a 99% retention, a 98.5% satisfaction rate, and over 1 million active users, the lesson is clear: schools don’t just use Schoolbox, they grow with it.
Here’s why.
1. Support That Feels Like Partnership
Support shouldn’t feel like waiting in a ticket queue. At Schoolbox, it doesn’t.
Our support team does more than resolve issues. They anticipate challenges, share insights from across the community, and help schools avoid problems before they escalate. Leaders often tell us the difference isn’t just speed, it’s the sense that someone is actively invested in their success.
That’s why schools describe us as partners, not vendors:
“We don’t feel like we have a vendor—we feel like we have a partner. It wasn’t just responsive, it was proactive.”
2. Implementation That Builds to Last
Trust is won or lost at implementation. Too often, technology rollouts are rushed and schools pay for it later.
Schoolbox takes a different path. Our implementation specialists design every rollout around a school’s structure, people, and goals, so the platform scales smoothly for years to come.
That’s why schools don’t outgrow Schoolbox. The platform grows with them.
“The implementation was clear, structured, and suited to our context and priorities. There was an appreciation of our school context—who would be involved, their roles, their skills.”
3. Consulting That Creates Clarity
Technology only delivers value when people know how to use it well. That’s where our education consultants make the difference.
Every consultant is a former educator. They understand classroom realities, the complexity of reporting cycles, and the pressure leaders face to align curriculum, wellbeing, and communication. Their role isn’t just to train on features, but to help schools create clarity, simplify workflows, and build confidence across staff.
The result? Schools that use the platform not just effectively, but strategically.
“An important aspect of the choice of Schoolbox was, we really felt in our initial engagements with them that they were willing to spend the time to find out about our context and find out what it was we wanted to achieve in this project, and that kind of generative relationship is something that still continues to this day.”
4. Innovation That’s Educator-Led
For more than 20 years, Schoolbox has grown in step with schools. New features aren’t built to chase hype cycles, but to solve the real challenges teachers, leaders, and IT teams face.
That’s because our product team doesn’t innovate in isolation. Feedback from schools and insight from our customer-relationship teams (all former educators) feed directly into the design process. It means new functionality isn’t just technically possible, but educationally meaningful.
The result is innovation schools can trust: familiar workflows that keep improving, leadership tools that support strategy rather than disrupt it, and confidence that the platform will adapt to whatever comes next.
“Reputation is everything in Dubai - it carries a lot of weight. Having families who joined us in our first year and were extremely happy with their experience means we can set ambitious targets for the future. Schoolbox has played a key role in shaping that reputation and will continue to support our growth.”
Schoolbox has been evolving with schools for more than 20 years. We’ve adapted through curriculum reforms, rising wellbeing demands, and the surge of digital transformation — challenges many newer providers are yet to even face.
That experience matters. It’s why our retention sits at 98.5%, why 1 in 3 schools have stayed with us for 10+ years, and why over 1 million users log in daily with confidence.
In education, technology will always change. The real question is whether your partner will change with you. For two decades, Schoolbox has proven the answer is yes.
