5 Star Support
Winners of The Educator Service Provider Awards for four consecutive years, our support team is known for delivering exceptional customer service and unwavering support at every stage of your journey.
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Looking for support? We’re here to help.
“We don’t feel like we have a vendor—we feel like we have a partner...[Schoolbox support] wasn’t just responsive, it was proactive.”
— Nidean Dickson, Dean of Professional Teaching at Brigidine College
schools have been with us for 10+ years
customer satisfaction
customer retention rate
Here when it matters
Support hours
8:30am–6:00pm AEST, Monday to Friday.
Emergency phone support
Available 24/7
Submit a ticket
Anytime.
Working alongside you
Support isn’t just something we offer, it’s how we work. We partner with you to understand your context and guide you through the best next step. Sometimes that’s a quick fix. Other times, it’s helping you unpack a deeper issue and involving the right team across Schoolbox to support you.
Helping you grow with the platform
As Schoolbox evolves, so does your school. From upgrade planning to new feature rollouts, our Support team makes sure nothing gets in the way. We’ll work with you to test changes, schedule updates, and keep everything running smoothly.
Dedicated School Engagement Manager
Every school has a dedicated School Engagement Manager so you continue to have a single Schoolbox point of contact after you’re up and running. From harnessing the full power of Schoolbox to championing your needs in developing improved solutions, your School Engagement Manager will work in partnership with you to understand your strategic direction.
Community Forums
Gain access to a vibrant network of educators using Schoolbox. Whether you’re logging a bug, asking a question, or suggesting a new feature, your voice is heard and can help shape future development.
We’re here to help.
Log a ticket, reach out, or give us a call. We’re here to help, whatever stage you’re at.
