Subprocessor List

Subprocessor list

Last Updated: 31 July 2023

A subprocessor is a third party data processor engaged by us who has or potentially will have access to or process Your Data (which may contain Personal Information as defined in our Privacy Policy and our General Terms).

Schoolbox requires any subprocessors who support delivery of Schoolbox services (see below) to satisfy equivalent obligations as those required from Schoolbox in its role (as a data processor) as set out in our Data Processing Addendum (“DPA”).

As at the date of this document, the following is a list of the names and locations of Schoolbox’s subprocessors in both the production environment (where your Schoolbox Services are hosted) and also in the non-production, operational environment used by our internal teams that support our delivery of our Services.

Please note, that not all of these subprocessors will be present across all of our Services. For example, our Hosted (cloud) Services will differ from our On-Premise Services, and some will only apply based on the plan and bundled Services that each plan includes.

Subprocessors who support delivery of Schoolbox Services

The processors below are used to support the Schoolbox Service.

ProcessorService providedSubject matterEntity LocationExternal links for additional information relating to securityMay Contain Student Personal Information
Amazon Web Services (AWS)Hosting servicesAll Your Data, encrypted at restSee Below Note*Compliance Programs; GDPR Centre;
Supplementary Measures Addendum;
DataDogSystem and event logsOperational monitoringUnited StatesData Protection; Security Policies;
Compliance Program
Functional Software, Inc. (Sentry)Error monitoring and reportingEnd user email address, user agent, username, IP address, and other types of Service DataUnited StatesTrust Centre; Security & Compliance;Yes
KamiAnnotations on student submitted workStudent Work, Teacher Name, Student NameNew ZealandPrivacy PolicyYes
TurnItIn (SimCheck)Plagiarism scanning of student workStudent Work, Student NameUnited KingdomPrivacy and SecurityYes
LearnosityQuizzesQuestions and answers to quizzesAustralia, Ireland, United StatesPrivacy Policy, Product Security Policy, Data Protection ProtocolsNo

* To determine where your Schoolbox Services and Your Data is hosted, please see Where is my Schoolbox instance located?.

Subprocessors who support our internal operations

The subprocessors below provide services to support our internal teams (customer support and engagement, sales and marketing, accounts and billing, technical and professional services) with their processes and workflows in providing you the Services.

ProcessorService providedLocation
Amazon Web ServicesClould service providerUnited States, Ireland, Australia, Canada
Google (Google Workspace)Email and productivity toolsGlobal
Microsoft (Microsoft 365)Productivity and communication toolsGlobal
BackupifyBackup of internal operational systemsAustralia
NetsuiteAccounting and billingUnited States
ZendeskSupport & helpdesk toolsUnited States
ZoomWeb conferencingUnited States
Atlassian (JIRA, Confluence)Issue Tracking and DocumentationUnited States, Australia
SalesforceCustomer relationship managementUnited States, Australia
SlackCommunication toolsUnited States, Ireland
SalesMateCustomer relationship managementUnited States
MarketoMarketing toolsUnited States, Australia
RingLeadMarketing toolsUnited States
LinkedinMarketing toolsGlobal
METAMarketing toolsGlobal
TwitterMarketing toolsGlobal
SurveyMonkeyMarketing toolsUnited States

Integration with other Third Party Services

Schoolbox administrators may choose to connect their Schoolbox instance to other services or external tools. A few examples of these include:

  • Student Information Systems (SIS)
  • Various digital classroom tools
  • Analytics solutions
  • Video conferencing system

In many of these cases, the setup of the tool or service may require the exchange of some of Your Data with Schoolbox.

For example:

  • Your school’s system administrator, might enable an integration with a third party analytics solution. This system might require a large amount of Your Data to be accessed by this third party in order to provide the intended analytics reporting.
  • Your school’s system administrator may enable a video/content tool to your Schoolbox instance using the LTI standard. This tool would then be available to all teachers and students, who might need to let this tool receive a limited amount of student information in order to work properly.
  • Your school might licence one of the third party Services that we make available for our customers to purchase, and configure in combination with your school’s administrator and our team. This third party service might require access to Your Data.

Before purchasing and utilising these services, and integrating them with Schoolbox, it’s important that you have performed your own due diligence by reviewing the service’s terms of business, data security and privacy policies to ensure they meet your requirements. This is further covered under our General Terms.

As such, any of Your Data that you choose to exchange with these processors is done so based on your own legal agreements with the third party as a Data Controller.

List of Third Party Integrations

The table below outlines some (not all) of the available Schoolbox integrations and the locations where they store their data.

IntegrationTypeSubject matterLocationExternal links for additional information relating to securityMay Contain Student Personal Information
DigistormNative mobile applicationUser’s names, email address, user ID, role, calendar feed, timetable feed, classes, notificationsAustraliaPrivacy Policy, Security PracticesYes
IntellischoolAnalyticsuser ID, assessment results, pastoralAustraliaPrivacy Policy,
Information Security Policy
GeoSnapShotPhotosPortrait Photos, Photo sharing Opt-outAustraliaPrivacy PolicyYes
TurnItIn (Similarity)Plagiarism scanning of student workStudent Work, Student NameUnited KingdomPrivacy and SecurityYes
SynergeticStudent information systemAssessment Results, PastoralAustraliaPrivacy PolicyYes
Microsoft Immersive ReaderAssisted accessNews and Page contentGlobalPrivacy Policy 
Google DriveCloud StorageEmailGlobalPrivacy PolicyYes

How to contact us

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us, would like to request access to or correction of the personal information we hold about you, or if you would like us to let you know about future changes to our subprocessors, please contact using the details provided below:

Schoolbox Pty Ltd
Attention: Privacy Officer
Level 6, 697 Burke Rd, Camberwell VIC 3124. Australia
[email protected]